SUPPORT & WARRANTY FAQs

We want good customers to have good experience with us.

Support & Warranty Questions

Please read our FAQs for a quick answer.

If I have any problem, how do I get support?

Don’t worry, we are here to help. Please email us help@qobc.com (24/7) or you can click at Support Chat button during working hours. 

What is your support hours?

Our email support is available 24/7 and chat support is available during office hours only, 10:00am to 03:00pm (Timezone GMT +8) from Monday to Thursday.

Are support hours base on US or Europe time?

No, our smart office is located in Malaysia. Our timezone is GMT +8. You can check our address on Contact Us page, we are just 30 minutes away from Singapore.

Why no one answer your support line phone call?

The line is connected to a PC, so we can only do live chat or voice chat through WhatsApp app. We can’t answer the phone call. Please click here to read more about our business operation.

How to contact you for warranty claim?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please email us at help@qobc.com

I can't download my digital purchase, what should I do?

Don’t worry, please connect to our support email help@qobc.com and we will sort it out.

Can I extend the product warranty?

It’s depends on products. You will see “Extended Warranty” icon on the product that has option to extend the warranty. Else, you can also contact our sales for help.

Why we offer better value …

We are inspired to do great work because we truly believe in “the best value” will always win.

Trusted Brand Name

We don’t just sell a products, we sell a brand name that trusted since 2004. When you buy from us, you buy a good quality product.

Good Quality Support

We understand “Bad support” can destroy your investment and happiness. We promise to provide a good quality support.

Build With Love

We strongly believe in “Do what you love“. Where there is love and inspiration, we don’t think we can go wrong.

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